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Call Center Executive

Company Summary

Yewale Group began with a Small tea outlet in Pune, Maharashtra, and has now rapidly grown into a Pan-India Sensation, Having a legacy of 40+ years, And multiple franchisees given across the country I.e. 500+ in Just 6 years, Headquartered in Pune, Maharashtra, There is a different sector where Yewale Group has involved in like Manufacturing, Services, etc. Soon Yewale Group will expand into the International Markets. This is not just a story of growth but of innovation, resilience, and a love for unique Flavors.

Job Description

  • Job Title: Call Center Executive
  • Location: Pune
  • Department: Sales Department
  • Reports to: Sales Manager
  • Experience: 6 months-1year
  • Qualifications: Any graduate
  • Industry Preferred: Any
  • Age Required:18-25 years
  • PayScale: 17k-18k per month

Purpose of the Job

We are seeking a motivated and dynamic Call Center Executive to join our team, responsible for making outbound calls to potential franchises. Your primary role will be to promote our products and services, generate interest, and qualify leads, contributing significantly to our growth and success.

Primary Responsibilities

  • Make targeted outbound calls to potential franchisees to promote our offerings and generate interest.
  • Address and resolve any queries or concerns raised by potential franchises, providing clear and informative responses.
  • Assess and qualify leads to determine their suitability for our products and services, ensuring alignment with our target market.
  • Meet or exceed daily call and lead generation targets set by the team lead, contributing to overall team success.
  • Accurately record and update information in the Customer Relationship Management (CRM) system in a timely manner.

Secondary Responsibilities

  • Maintain high standards of customer service during all interactions with potential franchises, fostering positive relationships.
  • Provide feedback to the team lead regarding trends, concerns, and opportunities identified during outbound calls.
  • Work closely with the sales team to ensure a seamless transition of qualified leads for further follow-up and engagement.
  • Participate in training sessions to enhance product knowledge, sales techniques, and customer service skills.
  • Analyze call metrics and lead generation data to identify areas for improvement and optimize calling strategies.
Interaction with Patrons and Public: Not applicable
Physical Demand: Not applicable

Working Conditions and Environment

  • Work Mode: In Office.
  • Employment Type: : Full-time
  • Working Hours: 9:00 AM - 6:00 PM
  • Working Days: Monday- Saturday (Sunday fixed off)

Requirements

  • Any graduate.
  • Previous experience in a call center or sales environment is a plus.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and professionalism when dealing with sensitive information.

Other Requirements

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic computer applications.
  • Proficient in using CRM systems.
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