Job Description

Location - Pune - 2

Location - Mumbai - 2

Location - Maharashtra - 3

• Operations Executive their main objectives is to make sure that all company / Franchisee stores operates effectively & efficiently as per SOP’s defined.
• Assisting stakeholders/franchisee/owners & other store executives in understanding store level processes/SOP’s
• Implementations of New SOP’s & processes at outlet level as guided by Training / Operations
• Professionals doing an Operations Executive job is largely responsible for that particular part of the workplace that instantly manages the entire operations and also looks after the maintenance of equipment and facilities of the stores.
• Operations Executive would be directly reporting to AOM (Assistant-Operations Manager) Or OM (Operations Manager).
• Operations Executive can bring in suggestions & feedbacks from Franchisee/owner/ In front of the organisation for solutions & corrections.
• You also need to assist in developing long term plans to achieve the goals and objectives which are already set by organisation.
• They must also co-ordinate with Other Department for Franchisee Requirements & follow-up on the same with concern department until the requirement is not fulfilled.
• An Operation Executive also keeps a check on the performance of the operations of both internal vendors/service providers and external vendors/service providers.
• They also monitor the condition of the facility/store and keep a check on the environmental performance and give suggestions on maintenances / CAM
• One of the most important tasks is to provide franchisee with a work environment which is favorable for high work productivity.
• They should also conduct location surveys, audits, ETC when as needed & requested by senior management.
• They have to visit & cover all locations allocated to them within every month.
• Ensure all stores are following the necessary/statutorial compliances defined by Organisation.
• Take appropriate action when needed & provide constructive/productive feedbacks to franchisees.
• Plan & execute new store openings in co-ordination with project & other involved departments.
• Resolve end customer complaints & provide training & coaching to franchisee staff when as need.
• Monitor quality, hygiene & cleanliness of every store.

Qualifications / Core-competencies :-

1. BHM(bachelor of Hotel management)/Graduate/Bcom/BBA
2. 06months-2years of FMCG/Horeca(hotel,restaurent,catering)/QSR (Quike service restaurant)operations

Job Description

Location: Khadaki (1)

Location: Sadashiv Peth (1)

Location: Navi Peth (1)

Location: Appa Balwant Chowk (1)

Location: Tanishka Cafe (1)

Job Description

• Highest Authority at each Outlet
• Minimum Qualification: 10th to 12th Passed
• Languages Known: Regional Language, Hindi, English (Must Understand & should be able to write)
• Minimum Experience: 01 years
• Qualities Required:
• Must be well groomed
• Team Building
• Customer Service Skills
• Strong Convincing Power
• Mediator between Outlet & HO
• Quick Decision Making (No Partiality)
• No Groupism
• Punctuality
• Positive attitude
• Motivator
• Good Communication Skills
• Good Co-ordination Skills

JOB PROFILE:

1. CLEANLINESS
1. Store Cleanliness
• Store floor must be clean.
• Cleaning Checklist to be followed daily.
• Follow Deep Cleaning as per schedule.
2. INVENTORY
1. Inward-Outward
• Follow defined process for stock Inward & Outward
2. Stock opening
• Stock opening should be entered in the register.
• Boxes must not lying on floor
3. Stock Return
• As per the list, remove inventory from the shelves and pack them, to be sent back to warehouse.
4. Global Count
• Global count Goods every week, as per schedule
5. Asset Management
• In case any equipment’s are not working (Eg: Milk Machine, stove, light, camera, computer, printer, etc) then get it repaired immediately
• Follow Maintenance Checklist
6. Visual Merchandising:
• Product to be displayed
7. Non-Trading Goods:
• Ensure stock is maintained as per the Checklist
• Refilling of goods to be done as per the checklist
3. DISCIPLINE
1. Grooming
• Follow grooming standards strictly.
• Ensure staff follows grooming standards.
2. Checklists & Reports:
• All checklist to be filled as defined in SOPs
• SOP’s of stores must be strictly followed
3. Staff Management
• Manager should solve staff issues, and if necessary inform Operations Executive / Manager & get the issue solved. Do not keep the issue pending.
• Give extra attention on new comers. Provide them on-the-job training, so that they get accustomed to work faster.
• Take decisions as per the HR policies.
• Ensure staff is disciplined on floor (Eg: No gossiping, No shouting, etc)
• Talk to everyone with respect. Address your seniors and customers with Sir/ Madam
• Lunch Management: Lunch rotation to be maintained. Do send everyone together for lunch
4. Selling Time & Planning Time:
• Ensure operations are conducted in Planning Time
• Concentrate only on sales during Selling Time
4. SALES
1. Monitor Sales Targets
• Motivate team to achieve store targets.
• Daily Meeting with the staff
• In every review meeting, discuss the targets and motivate them to achieve.
• Promote cross-selling and up-selling
2. Customer Service
• Ensure each customer is given service
• Staff must Namskar the customer when he/she walks in their counter.
3. Training
• Staff training to be conducted every week
• On the job training
4. Cash Counter:
• Cash Tally on daily basis
• Follow Cash Counter SOPs
• Train staff for cashiering
5. CHECKLISTS & REPORTS:
1. Maintain following: KRP
1. Opening & Closing Checklist Store Manager
2. Store Manager Checklist Store Manager
3. Cashier Checklist Store Manager / Cashier
4. Deep Cleaning Checklist Store Manager
5. Maintenance Checklist Store Manager
6. Opening Report Store Manager / Cashier
7. Closing Report Store Manager / Cashier
2. Review and check following:
8. BOH Housekeeping Checklist Housekeeping
9. FOH Housekeeping Checklist Housekeeping
10. FOH-Floor Cleaning Checklist Housekeeping

• Milk process
• Tea Making
• Cleaning milk boiling machine and tea boilers
• Ensure the tea making platform and gas is clean
• Taste the tea from every batch
• Ensure the service station is clean
• Ensure all the tea cups and trays are clean
• Ensure the sponge on service station is changed every 15days
• Follow washing procedure
• Handle cups with care to minimize breakage
• Give breakage report to outlet manager
• Cleaning as per FOH Housekeeping Checklist
• Deep cleaning of kitchen area every day before closing
• Cleaning of used cups tray table at regular intervals
• Ensure cleanliness is maintained in FOH
• Floor cleaning (Wet & Dry)
• Help the tea maker in cleaning milk boiling machine and tea boiler
• Follow up & Down process

Job Description

Key Responsibilities

1. Recruitment and Onboarding:
2. Assist the store manager in overseeing daily operations, including inventory management, customer service, and staff supervision, to ensure the smooth functioning of the Coco Outlets.
3. Prepare regular reports on sales, inventory, and operational activities, providing insights and recommendations for continuous improvement.
4. Assist in the development and implementation of business strategies to meet sales targets and enhance the overall performance of the Coco Outlets.
5. Candidate has to identify proper location and complete the set up seamlessly
6. Ensure compliance with company policies, procedures, and SOP’s as well as health and safety regulations, to maintain a secure and conducive work environment.
7. Collaborate with the marketing team to plan and execute promotional activities and events, aimed at increasing foot-fall and enhancing customer engagement.
8. Provide guidance and support to staff, including training, coaching, and performance evaluations, to maintain high standards of service and productivity
9. Handle customer inquiries, complaints, and issues effectively, demonstrating a commitment to resolving problems and ensuring customer satisfaction
10. Regular Visit at COCO Outlets to ensure smooth functioning of all COCO outlets Operations
11. Recruitment of Staff wherever required in the COCO Outlets

Qualifications and Skills:

1. Proven experience in a supervisory or assistant management role, preferably within the franchise or FMCGindustry
2. Excellent communication skills, Leadership and people management skills
3. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

Responsibilities

1. Administrative Support:
• Manage the R&D director's calendar, schedule meetings, and arrange appointments.
• Coordinate travel arrangements and prepare itineraries for business trips and conferences.
• Prepare and edit correspondence, reports, presentations, and other documents.
• Maintain and organize files, records, and confidential information.
• Assist in the preparation and coordination of R&D department meetings, including agendas, minutes, and follow- up actions.
2. Communication and Coordination:
• Act as the primary point of contact for internal and external stakeholders, including clients, partners, and vendors.
• Screen and prioritize incoming calls, emails, and correspondence, responding or redirecting as appropriate.
• Facilitate effective communication between the R&D director and other team members, ensuring timely dissemination of information.
• Assist in preparing and disseminating departmental communications, such as announcements, newsletters, and reports.
3. Project Support:
• Assist in managing R&D projects, including tracking project timelines, deliverables, and milestones.
• Conduct research and gather information to support decision-making and project planning.
• Coordinate meetings, workshops, and presentations related to R&D projects.
• Assist in preparing project documentation, including proposals, progress reports, and presentations.
4. Information Management:
• Collect, analyze, and summarize data and information related to R&D activities.
• Maintain and update R&D databases, documentation systems, and knowledge repositories.
• Assist in monitoring and tracking R&D budgets and expenses.
5. Special Projects:
• Support the R&D director in special initiatives, such as organizing conferences, workshops, or events.
• Undertake ad-hoc research, analysis, or assignments as requested by the R&D director.

Qualifications::

• Bachelor's degree in a relevant field (such as business administration, science, engineering, or a related discipline) is preferred.

EXPERIENCE

• Proven experience as a personal assistant preferably in a research and development or scientific environment. Or Fresher

SKILLS:

• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
• Strong written and verbal communication skills, with exceptional attention to detail.
• Proficient in using productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and collaboration platforms.
• Ability to handle confidential information with discretion and maintain a high level of professionalism.
• Proactive and resourceful mindset, with the ability to work independently and anticipate needs.
• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
• Familiarity with project management concepts and tools is a plus.
• Salary – As per Market Standard
• Working Hours – Morning 9 am to evening 6 pm (it can be vary depending upon the work

Responsibilities

1.  Franchisee Support:
• Provide ongoing support and guidance to franchisees to ensure they understand and adhere to brand standards, policies, and procedures.
•  Conduct regular site visits to assess franchisee performance, offer feedback, and address any operational issues.
• Assist franchisees in implementing best practices to enhance operational efficiency and profitability.
•  Coordinate with other departments such as marketing, finance, sales to ensure franchise locations are aligned with company objectives
• Seek guidance from Operation Manager to manage the franchise renewal process and assist with franchise development efforts.
2. Training and Development:
•  Co ordinate with Training Executive to Develop and deliver comprehensive training programs to ensure franchisees and their staff are properly trained on operational processes, customer service, and product knowledge.
•  Coordinate with the training executive to ensure consistent training materials and programs are available to franchisees.
•  Identify training needs and develop strategies to address any skill gaps or performance issues.
3.  Operational Excellence:
• Report  to Operation Manager  about key performance indicators (KPIs) to track the performance of franchise locations.
•  Report  operational data and provide recommendations for improvement to maximize efficiency and profitability.
• Collaborate with franchisees to develop and execute operational plans that align with the company's goals and objectives.
• Monitor Team’s KRA-KPI to track the performance of Tea
4.  Compliance and Quality Assurance:
• Report  franchise Compliance matrix to Operation Manager and ensure that Franchise complies  with all legal and regulatory requirements, including health and safety standards, labor laws, and licensing agreements.
• Conduct regular audits to assess compliance with brand standards, operational protocols, and quality assurance guidelines.
5. Relationship Management:
•  Foster positive and collaborative relationships with franchisees, acting as their primary point of contact for operational matters.
• Serve as a liaison between franchisees and the corporate office, facilitating effective communication and information sharing.
• Actively listen to franchisees' concerns and feedback, and work towards mutually beneficial solutions.
•  Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the function and Yewale Amruttulya’s goals
6. Location Survey:
• The candidate will be responsible to identify correct location for the stores and should communicate the same to the sales dept.
• He will also evaluate the location suggested by franchisees and communicate his assessment to the sales team
7. New Store Opening :
•  The candidate will support all the initiatives in new store opening i.e. pre-opening, opening and post opening support will be provided to the franchise.
• He will be coordinating with franchise owner and vendors for successful setup of the new franchise

Skills Required: :

• Proven experience in a supervisory role, preferably within the franchise or FMCG industry
• Excellent communication skills. 
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.